We welcome groups of all sizes, whether you’re a family gathering, a coach trip, social group or corporate outing.
REASONS TO VISIT WITH A GROUP:
Generous discounts
Free parking for cars and coaches
Free admission for coach drivers
Friendly help and advice available every weekday
Groups of 15-20 people book online. Paying adults, children (3-15) and students get 15% discount.
Groups of more than 20 paying adults, children (3-15) and students please contact our team.
Plan your visit
Download our app to find all of your favourite animals at the touch of a button. PLUS, join one of our FREE daily animal talks and activities!
What’s on
Keep up to date. We have lots of amazing events and immersive exhibitions coming up this year for all visitors to enjoy.
Places to stay
Need a place to stay? We work with a number of local hotels and holiday home companies across Cheshire.
Ticket Agents
Hotels and tourism businesses can join Chester Zoo as a third party seller.
Travel Trade media pack
We’ve gathered lots of useful resources and photographs to help you promote Chester Zoo.
How can we help you?
Complete the form below if you an enquiry or would like to secure a group booking of more than 20 people.
Do you offer group discounts?
If your group has fewer than 15 paying adult, child (3-15), or student guests, please book your tickets in advance on our main booking page.
Groups of 15 – 20 paying adult, child (3-15), or student visitors receive a discount of 15% discount from our standard admission prices when booking online.
Groups with over 20 paying adult, child (3-15), or student visitors can receive larger discounts. Email groups@chesterzoo.org or complete our enquiry form for more information.
Do you offer any discounts to school groups?
As an education charity we offer reduced ticket rates to schools who visit us on weekdays during Cheshire West & Chester term time. For more information email learning@chesterzoo.org.
School groups visiting at the weekend or during the school holidays are entitled to our group discounted rates and should email groups.
Email groups@chesterzoo.org or complete our enquiry form for more information.
Can Scout Association or Girl Guiding Association groups receive education discounts?
Our education discounts are only available to schools and home educators, when visiting on a weekday during Cheshire West & Chester school term times. Scout Association and Girl Guiding Association groups of 15 or more paying Adults and Children (aged 3-15) will receive our Group discount rates.
Email groups@chesterzoo.org or complete our enquiry form for more information
We have less than 15 paying guests but ‘Carer’ and/or ‘Under 12 months’ tickets take the total number of people to more than 15. How do we make a booking?
Our group booking discounts are only available to groups of 15 or more paying guests. As carers and children under the age of 12 months receive free tickets they are not included in the discount.
If you’d like to make a booking for more than 15 people but less than 15 paying guests please email guest.services@chesterzoo.org or call 01244 380280.
Can we split the cost of the booking?
Group bookings must be paid for in full in one transaction and we can’t provide you with separate payments or booking references for people within your group.
Do we have to book in advance?
Yes, we are unable to offer a group discount to guests who arrive on the day without a booking.
We’re travelling to the zoo separately, do we all need to enter the zoo at the same time?
Guests visiting as a group need to arrive at the same time and enter the zoo together, if you are arriving in separate vehicles you should wait for all members of your group to arrive before entering the zoo. You’ll find lots to do at the main entrance while you wait, including, shopping in our gift shop, grabbing a drink in Bembe Coffee Shop, visiting the Elephant House and catching a glimpse of our rhinos.
Someone in my group now can’t make the date we have booked, can they visit on a different date or can I change the date of the booking?
Group bookings are none transferable and none refundable and so we’re unable to change your visit date once payment has been made. The group discount is only available to people visiting on the same day and so we are unable to move tickets for individual people to a different date.
Can we pre-book a table in one of your onsite restaurants?
We currently only allow table bookings in The Oakfield. Please note that you will still need to purchase your group admission tickets if you book a table at The Oakfield. Book a table now.
Do you offer familiarisation visits?
Bookings for an organisation, business or charity are able to book a free familiarisation visit by emailing groups@chesterzoo.org. To book a familiarisation visit you must have a group booking reference number and have paid for your group’s booking in full or provided a Purchase Order Number.
Do group bookers need to complete a risk assessment? What are your health & safety procedures?
You do not need to complete a risk assessment in order to visit Chester Zoo as a group, however we understand that group bookers from some organisations, businesses and charity groups do require one for their own records.
As well as offering a free familiarisation visit to enable you to assess our site in advance of your group’s arrival, we can also provide copies of our Public Liability Insurance and our Health & Safety for Groups document to help you complete your risk assessment should you need one. Email groups@chesterzoo.org for more information.
Is there parking?
Parking at Chester Zoo is free of charge and we have dedicated spaces for coaches and minibuses.