Freshdesk pricing
Freshdesk combines best-in-class ticketing, self-service, and reporting.
Products
Freshdesk
- Customer Service
- IT Service
- CRM
Free
Integrated ticketing across email and social
Ticket Dispatch
Knowledge Base
Ticket Trend Report
Out-of-the-box analytics and reporting
Choose your data center location
Team collaboration
24x7 email support
Growth
Intuitive, industry-leading support for growing businesses
/agent/month, billed annually
Start free trialEverything in Free and...
Automation
Collision Detection
1000+ marketplace apps
In-depth helpdesk report
SLA management & business hours
Custom Email Server
Custom Ticket Views
Custom ticket fields & status
Custom SSL
Easily track time spent by agents on tickets
24x5 phone support
Pro
Everything in Growth and...
Multiple products
Includes up to 5000 Collaborators
Round-robin routing
Custom Roles
Custom objects
Custom Reports and Dashboards
Segment customers for personalized support
Customer journey
Canned forms
Manage versions in knowledge base
Community forums
Extendable API Limits
CSAT surveys & reports
Multiple SLA policies & business hours
SLA reminder & escalation
Multilingual knowledge base
Custom apps
Average handling Time (AHT)
Custom Metrics
Report Sharing
Enterprise
Fully featured with bots for enterprise-level support
/agent/month, billed annually
Start free trialEverything in Pro and...
Unlimited products
Sandbox
Easily manage agent shifts across time zones
Audit log
Skill-based routing
Knowledge base approval workflow
Flexible knowledge base hierarchy
IP range restriction
Enhance your experience with add-ons
Freshbots by Freddy Self Service
Freshbot sessions let you engage with customers 24/7 across web channels.
Freddy Copilot
Personal generative AI assistant for your support team
Freddy Insights
Generative AI-powered performance analysis and recommendations for leaders
Freshcaller
Engage customers over phone with the Freshcaller add-on.
Day Passes
Add extra agents to your account for a day
Frequently asked questions
How does the 14-day free trial work?
After you sign up, you can access all the features in the Enterprise Plan for 14 days. We want to make sure that you are completely satisfied with Freshdesk before you buy the product. At any point during your trial, you can add your credit card to purchase any plan of your choice.
Can I upgrade or downgrade my subscription?
Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshdesk account to modify your subscription details.
How safe is my data?
We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. All Freshdesk plans include SSL for encryption, for FREE, to keep your data safe.
What is Freddy AI?
Freddy AI is a user-friendly AI solution that boosts productivity, fosters innovation, and delivers personalized customer experiences with its powerful generative AI capabilities. To know more about Freddy, click here.
What does beta mean for Freddy Copilot and Freddy Insights?
The beta program aims to help more customers try out our AI offerings. We also want to maximize customer feedback and fine-tune our features before we launch them publicly.
What happens to Freddy Copilot and Freddy Insights after the beta program ends?
Once both add-ons are released publicly after the beta program, customers on the Pro and Enterprise plans will be able to purchase them individually for their Freshworks accounts.
What is a Freshbot session?
A Freshbot session is any unique interaction between an end-user and a bot:
- On email, every email response is counted as 1 bot session
- On voice, every voice bot response is counted as 1 bot session
- On chat, all end-users-to-bot interactions that happen within a span of 24 hours from the time end-users initiate a session are counted as 1 bot session
- Only customer-facing AI features and bots consume sessions. Agent-facing AI features and bots don’t consume bot sessions.
Do I get free Freshbots sessions?
We offer 500 sessions with all paid plans to try out chatbots. This is limited to once per account. Once exhausted, you need to buy additional sessions based on your requirements.
Do you have any cancellation fees?
No. Freshdesk is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.
What types of payment do you accept?
We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.
Day Passes
Need some extra hands on support?
Expecting a spike in support traffic or need subject matter expertise? Day passes help you to add extra agents who have the scope of a normal agent for a day at a time. Day passes would be valid until the end of the day or 00:00 hours.