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FAQ
Fit Guide
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Frequently Asked Questions
Shipping
Order
Product Information
Returns & Exchanges
General
Shipping
Where do you ship to?
Where do you ship from?
How much does shipping cost?
When will my package arrive?
Can I ship my order to multiple locations?
Can I edit my shipping information after I’ve placed my order?
Can I reroute my package once it is in transit?
I received notice that my package was delivered but I can’t find it!
My package is lost!
Do you ship to military addresses?
Can you expedite an order to a P.O. box?
You don’t ship to my country - when will you?
Order
Where is my order?
Where can I find updates about my order?
What does my status update mean?
My order shipped to the wrong address!
I think my order was stolen!
Something is missing from my order!
Something is wrong with my order!
My order qualified for a free gift but I didn’t get it :(
Where can I find my account information?
Can I place a bulk order?
Product Information
Where do you make your products?
What materials are your products made of?
What’s the deal with the liner?
How do I know what size I am?
How is this going to fit me?
What do I wear and when?
How do I take care of my birddogs?
Which styles feature belt loops?
Tell me about your pockets!
Do you make custom products?
Returns & Exchanges
What is your return policy?
What is your exchange policy?
The portal isn’t accepting my order number. Please help.
I received birddogs as a gift but I need to exchange. What do I do?
Can I exchange the free gift(s) I got with my order?
Can I send my exchange to a different address than before?
I made a mistake with my exchange. HELP.
What is this Happy Returns business?
I received notice that my “return has expired” - what does this mean?
I paid with a gift card AND a credit card - where will my refund go?
I had to cancel my credit/debit card but now I want a refund - what do I do?
What does “this item is ineligible for return” mean?
General
How do I get in touch with someone?
It is my first time buying birddogs. Do you have a discount?
Do you sell wholesale?
Does birddogs have an ambassador program?
Is birddogs hiring?
Does birddogs have an internship program?
How do I unsubscribe from your mailing list?
What are birddogs' Terms of Use?
What is birddogs’ privacy policy?
I’d like to review my experience with birddogs. Where!?!?!?
I have a genius product idea. Who do I tell?
Not finding what you're looking for?
Get in touch with birddogs
help@birddogs.com
Chat with us
help@birddogs.com